Refund policy

Because you see the finished invitation before you pay, we hope you will rarely need this page. When you do, here is exactly what happens.

Within 7 days, before guests have opened it

Ask for a refund within 7 days of purchase and, if no guest has opened your link yet, we refund the full amount. We can tell whether guests have opened the link from simple, cookieless visit counts that exclude your own visits with your edit link. A refunded invitation is unpublished.

After that: faults we cannot fix

If something is wrong with your invitation and we cannot fix it within 3 business days of you telling us, we refund the full amount, whether or not guests have opened it.

How to ask

Email hello@honored.page from the address you used to buy, with your link (for example emma-and-liam.honored.page). Refunds go back to the card you paid with through Dodo Payments; banks usually take 5 to 10 business days to show them.

Custom invitations

For Custom work, the 50% deposit is non-refundable once design work begins. The rest follows your quote.

Partner codes

Refunded orders earn no partner commission.

Dodo Payments sells to you as the merchant of record, so its buyer terms also apply to refunds. Any change to this policy will be posted here before it takes effect and will never reduce a refund you are already owed.